Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We do not accept returns for refunds.

We do accept exchanges, but for shop credit only. We do not do item for item exchange, due to the difficulty of keeping our inventory in stock.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ninetytwocreative.com. If your return is accepted, you will send the items to be returned to:

NINETY TWO CREATIVE
92 N. CAROLINE STREET
CRYSTAL LAKE, ILLINOIS 60014

I recommend sending with tracking. Tracking is important because I cannot process a return if an item has not be received and tracking is not available. This will ensure that your exchange items make it to the proper place. Shipping and postage costs are non-refundable.

Upon receipt of items I will issue shop credit, minus the restocking fee ($6.00)

Shop credit expires a year from the date given.

Please note that shipping costs are not reimbursed for any purchases.

• Ninety Two Creative is not responsible for lost packages due to misspelled address or names.
• Ninety Two Creative is not responsible for paying to ship for returning items.

Please note that items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at hello@ninetytwocreative.com.

DAMAGES & ISSUES

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned such as custom items, sale items, misprint items or clearance items.

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be granted store credit. Note that a $6.00 restock fee will be deducted from store credit. 

OTHER IMPORTANT INFORMATION

International orders are considered FINAL SALE once shipped and are therefore ineligible for refund or exchange.

Ninety Two Creative is not responsible for duty or import fees incurred by shipping outside the US and online buyers are responsible for import charges when ordering from another country.